Complete Guide on How to Generate a Mandate Number on the GoG E Pay Services Portal.

Complete Guide on How to Generate a Mandate Number on the GoG E-Pay Services Portal.

Many public sector workers experience delays in processing loans and other salary deductions simply because they have not generated a valid mandate number.  

With the migration to the new payroll platform, it has become important for workers to understand the correct procedure to avoid mistakes and unnecessary back-and-forth with institutions.

The mandate number serves as an official authorization within the payroll system supervised by the Controller and Accountant-General’s Department. Without this number, financial institutions and other approved organizations cannot process salary-linked deductions. Whether you are applying for a loan or setting up another approved deduction, generating your mandate correctly is the first and most important step.

This article provides a clear and detailed guide to help you successfully generate your mandate number on the GoG E-Pay Services Portal.

What Is a Mandate Number?

A mandate number is an authorization code that allows an approved institution to deduct a specified amount from your salary for a stated purpose. Without this number, most salary-linked financial requests cannot be processed.

Step-by-Step Process to Generate a Mandate Number

Step 1: Log In to the Portal

•Visit the official website: https://gogepayservices.com

•Enter your Employee Number (Staff ID) and Password

•Complete the required verification process

•If you are not registered, complete your registration first using your Ghana Card and your registered mobile number

Ensure all details entered are accurate before proceeding.

Step 2: Select “Mandate”

After logging in successfully, go to your dashboard and click on “Mandate.”

Step 3: Click “Add New”

Fill in the required information:

•Purpose

•Maximum Amount

•Institution

After entering the details correctly, click Submit.

Step 4: Confirmation

Once your submission is successful, an SMS notification containing your Mandate Number will be sent to your registered mobile number.

Make sure your phone number is active and able to receive text messages.

Important Reminders

•You must be fully registered and logged in before generating a mandate.

•Ensure your registered mobile number is active to receive the SMS notification.

•If you encounter any difficulties, contact your HR unit or use the official support channels provided on the portal.

Final Thoughts

The mandate generation process promotes transparency and proper payroll management. Always use the official portal and avoid sharing your login credentials with anyone.



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