GES Introduces Nationwide Aftercare Support for TM1 Laptop Users

 

GES Rolls Out Free Technical Support for TM1 Laptop Beneficiaries.



As part of ongoing efforts to sustain digital integration in Ghana’s education sector, the Ghana Education Service (GES) has launched a comprehensive technical support programme for beneficiaries of the TM1 laptops. 

The initiative, titled KATCARE, is intended to provide nationwide aftercare services to all users whose devices are still within the two-year warranty period.


The rollout, which commenced on March 24, 2025, in the Greater Accra and Eastern Regions, is scheduled to continue until April 30, 2025. 

According to GES, the programme will be extended to other regions in a phased approach, with dates and schedules to be announced subsequently. 

This initiative is being implemented by the customer care unit of KA Technologies—the official supplier of the TM1 laptops under the government’s One Teacher, One Laptop policy.

Through the KATCARE programme, technical support teams will visit schools across the country to assess and resolve hardware issues related to manufacturing defects. 

These repairs will be carried out at no cost to the user, provided the devices are still covered under the warranty.

However, the GES has clarified that the free support does not extend to issues caused by user negligence. 

This includes damages such as cracked screens, broken hinges, water exposure, or malfunctioning keyboards resulting from mishandling. In such cases, users will be required to cover the cost of repairs and any necessary replacement parts or accessories.

In a communication signed by Professor Smile Dzisi, Acting Deputy Director-General (Management Services), GES has instructed all Regional Directors to disseminate this information to teaching and non-teaching staff, as well as District ICT Coordinators, through their respective District, Municipal, and Metropolitan Directorates.

The Service emphasized the importance of collaboration among all stakeholders to ensure the success of this initiative. 

The provision of aftercare support is not only a maintenance effort but also a strategic step toward maintaining the integrity and continuity of digital teaching and learning in schools.

By offering this support, GES aims to reinforce the value of the TM1 project and ensure that teachers across the country continue to benefit from uninterrupted access to reliable digital tools, which are essential for delivering quality education in a modern learning environment.



Comments

Post a Comment

Popular posts from this blog

BECE Timetable Adjusted Following Eid-ul-Adha Holiday on June 9

Image
New BECE 2025 Schedule Released as Monday, June 9 Declared Public Holiday. Due to the celebration of Eid-ul-Adha, Monday, 9th June 2025 has been declared a public holiday. As a result, the Basic Education Certificate Examination (BECE) will now commence on Tuesday, 10th June 2025 instead of the original start date. The West African Examinations Council (WAEC) has officially released the final timetable for the 2025 BECE. This year’s exam, which will be conducted under the newly introduced curriculum, is scheduled to run from Tuesday, 10th June to Tuesday, 17th June 2025 for both school and private candidates. The timetable outlines subject-by-subject schedules over the six-day period. Each day features a blend of essay and objective papers, with some days requiring candidates to write two core subjects. Overview of the Timetable Tuesday, 10th June 2025 •Social Studies 2 (Essay): 9:00 a.m. – 10:00 a.m. •Social Studies 1 (Objective): 10:00 a.m. – 10:45 a.m. •Computing 2 (Essay): 1:00 p.m...
Read more

CAGD Salary Payment Schedule for the Months of 2025

Image
CAGD Announces Official Salary Payment Date for March 2025. The Controller and Accountant-General’s Department (CAGD) has officially confirmed the salary payment date for March 2025 for all government employees in Ghana. This announcement, signed by Kwasi Agyei, the Controller and Accountant-General, applies to civil servants, employees of the Ghana Education Service (GES), and other public sector workers who receive their salaries through the Government of Ghana’s payroll system. Assurance from CAGD The CAGD has assured all public sector workers that any changes to the scheduled payment dates will be promptly communicated to the relevant Ministries, Departments, Agencies, Assemblies, and respective banks. The department remains committed to delivering efficient Public Financial Management Services by leveraging skilled personnel and advanced technology to ensure a smooth and transparent payment process. March 2025 Salary Payment Date According to the memo issued by the CAGD, salaries ...
Read more

Government Approves 2025 Salary Increase for Public Sector Workers on the Single Spine Salary Structure

Image
2025 Salary Adjustment Announced for Public Service Institutions on the Single Spine Structure The Government of Ghana has approved a 10% across-the-board salary increase for all public sector institutions under the Single Spine Salary Structure (SSSS).  This follows the successful conclusion of negotiations on the 2025 base pay, as confirmed in a recent communication from the Fair Wages and Salaries Commission. According to an official directive issued by the Controller and Accountant-General’s Department, the new salary structure, captured in Appendix A of the circular, takes effect from January 1, 2025.  The adjustment aligns with the government's commitment to ensuring fair and sustainable remuneration for public service workers. It’s important to note that despite the upward adjustment in base pay, the interim market premium for eligible personnel remains unchanged.  In accordance with the Government’s White Paper on the implementation of the market premium, this ben...
Read more