Correcting Salary Level Points on Your Payslip: A Step-by-Step Guide.

How to Correct the Point of Your Salary Level on Your Payslip if It Fails to Move Upwards.

Each year, your salary point should automatically move to the next level—typically in September or the month of your last promotion or upgrade. For instance, point 1 should advance to point 2, point 2 to point 3, and so forth. If this adjustment does not occur, it is advisable to contact your IPPD coordinator or the Controller and Accountant General’s Department (CAGD) for assistance.

Many employees overlook these updates, but it is essential to verify your payslip regularly to ensure that your salary point corresponds with the number of years you have served in your current rank or grade.

Through the Controller’s portal, you can resolve various issues, including:

•Promotion not reflected

•Salary underpayment

•Bank-related issues (e.g., salary paid but no bank details)

•Incorrect bank account number

•Non-payment of salary or allowances

•Non-payment of salary arrears

•Salary paid to the government chest (refund)

•Incorrect date of birth

•Wrong salary grade step

•Incorrect management unit

•Name misspellings

•Upgrade not processed

The Importance of Salary Point Adjustment.

If your salary point does not advance, you will remain on the same salary within your grade for several years. Without this adjustment, you will only receive an increase if the government implements a general salary raise. 

Unfortunately, some employees experience delays in salary point adjustments due to administrative oversights.

While contacting your IPPD coordinator is one option, you can also report and resolve these issues directly through the e-payslip portal.

Be cautious of unauthorized individuals offering to correct salary discrepancies for a fee. Sharing your payslip details with third parties can expose you to fraudulent activities, including unauthorized loans.

How to Correct Salary Point Issues Using the E-Payslip Portal.

If you are a teacher or government worker under the Controller and Accountant General’s Department, follow these steps to resolve salary point discrepancies:

1.) Access your payslip account through the https://gogpayslip.com/

2.) Click on Feedback/Tickets in the main menu.

3.) Select +New Ticket to open a new complaint form.

4.) From the drop-down menu labeled Select Subject, choose either.

•Underpayment of Salaries or

•Wrong Grade Step.

5.) In the comment box, provide the following details.

•Your current salary point.

•The number of years you have been on that point.

•The point you should be on.

6.) Include your full name, staff ID, and the correct point you want to be moved to.

7.) Click Send Ticket to submit your complaint.

If you do not receive a response within a month, follow up with your district IPPD coordinator or visit the Controller and Accountant General’s Department office.

Alternative Method: Correcting Salary Points through the Salary Payment Voucher (SPV) System

You can also address the issue by contacting your institution’s ESPV validator. Ask them to mark your record under salary underpayment during the next validation period. This ensures that your salary point correction is officially recorded and processed.

Submitting a Formal Request in Writing.

If the online portal and ESPV methods do not resolve the issue, you may submit a formal request using the following steps:

1.) Write a letter explaining the salary point discrepancy.

2.) Obtain a cover letter from your Head of Department.

3.) Attach three recent payslips.

4.) Submit these documents to the CAGD representative in your region or deliver them directly to the Controller’s Headquarters in Accra.

Ensure that you personally deliver these documents to an authorized officer to avoid delays or misplaced records.

Final Advice

It is crucial to regularly review your payslip and confirm that your salary point reflects your years of service and current grade. 

Always follow the official procedures when addressing discrepancies, and avoid third-party agents who may charge fees or engage in fraudulent activities.

For further assistance, contact the Controller and Accountant General’s Department or your local IPPD office.

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