Picture Validation Error on CAGD ePayslip Portal: What to do.

Picture Validation Error on CAGD ePayslip Portal: What to do.

Are you facing challenges with picture validation on the Controller and Accountant General’s Department (CAGD) ePayslip portal? If your validator is unable to confirm your picture, you cannot proceed with essential tasks like generating a mandate form. This guide outlines the steps to resolve picture validation errors and other common issues on the portal.


Why Picture Validation is Important

Without a validated picture on the ePayslip portal, you will be restricted from performing key actions, including:

Generating a mandate form (used for banking and financial verification).


•Accessing or updating sensitive personal information.

•To avoid complications, ensure your picture meets the required specifications and is successfully validated by your assigned validator.


Steps to Resolve Picture Validation Errors

If your picture is not validated, follow these steps to correct the issue:


1. Capture a New Passport-Size Photograph

•Use a digital camera to take the picture for better image quality.

•Ensure the background is plain white, as other backgrounds will lead to rejection.

•Avoid using mobile phone images unless taken with a high-quality device that meets the required standards.


2. Submit the Image to Your Validator

After taking the appropriate picture, send it to your validator (your institution’s payroll officer) for upload.

•Confirm with your validator once the image is uploaded to ensure it is processed successfully.

•If the validation issue persists, visit the CAGD Regional or District Controller’s Office for assistance. Each administrative region has a designated office to handle these matters.


Other Corrections on the ePayslip Portal.

The ePayslip portal allows for updates and corrections to personal information. Below are some common corrections and how to handle them:


1. Changing Your Phone Number

If you need to update your contact number, obtain the official letter template for phone number changes. Submit the completed form to your validator for approval and processing.


2. Updating Bank Details

While you cannot directly change your bank information on the portal, you can initiate this process through the appropriate channels at your regional CAGD office.


3. Changing Association Membership

To update or terminate your membership with an association or union, follow the formal procedure outlined on the portal. This ensures that your contributions and deductions are correctly adjusted.


When to Seek Official Assistance

For any unresolved issues or complex challenges, always visit your Regional, Metropolitan, or District CAGD office for help. Avoid relying on third-party agents, as this increases the risk of misinformation and fraud.

You can find a full list of CAGD regional contacts and office locations on the official portal.


Important Reminders

•Always ensure your photo meets the digital quality and white background criteria before submission.

•Changes like updating phone numbers, banks, or associations require proper documentation through your validator.

•Avoid third-party agents; seek assistance directly from CAGD regional offices for a secure resolution.

By following these steps and adhering to the guidelines, you can successfully validate your picture and resolve other issues on the CAGD ePayslip portal.

For more updates and assistance, stay connected through our verified  communication channels. WhATSAPP CHANNEL


Comments

Post a Comment

Popular posts from this blog

BECE Timetable Adjusted Following Eid-ul-Adha Holiday on June 9

Image
New BECE 2025 Schedule Released as Monday, June 9 Declared Public Holiday. Due to the celebration of Eid-ul-Adha, Monday, 9th June 2025 has been declared a public holiday. As a result, the Basic Education Certificate Examination (BECE) will now commence on Tuesday, 10th June 2025 instead of the original start date. The West African Examinations Council (WAEC) has officially released the final timetable for the 2025 BECE. This year’s exam, which will be conducted under the newly introduced curriculum, is scheduled to run from Tuesday, 10th June to Tuesday, 17th June 2025 for both school and private candidates. The timetable outlines subject-by-subject schedules over the six-day period. Each day features a blend of essay and objective papers, with some days requiring candidates to write two core subjects. Overview of the Timetable Tuesday, 10th June 2025 •Social Studies 2 (Essay): 9:00 a.m. – 10:00 a.m. •Social Studies 1 (Objective): 10:00 a.m. – 10:45 a.m. •Computing 2 (Essay): 1:00 p.m...
Read more

CAGD Salary Payment Schedule for the Months of 2025

Image
CAGD Announces Official Salary Payment Date for March 2025. The Controller and Accountant-General’s Department (CAGD) has officially confirmed the salary payment date for March 2025 for all government employees in Ghana. This announcement, signed by Kwasi Agyei, the Controller and Accountant-General, applies to civil servants, employees of the Ghana Education Service (GES), and other public sector workers who receive their salaries through the Government of Ghana’s payroll system. Assurance from CAGD The CAGD has assured all public sector workers that any changes to the scheduled payment dates will be promptly communicated to the relevant Ministries, Departments, Agencies, Assemblies, and respective banks. The department remains committed to delivering efficient Public Financial Management Services by leveraging skilled personnel and advanced technology to ensure a smooth and transparent payment process. March 2025 Salary Payment Date According to the memo issued by the CAGD, salaries ...
Read more

Government Approves 2025 Salary Increase for Public Sector Workers on the Single Spine Salary Structure

Image
2025 Salary Adjustment Announced for Public Service Institutions on the Single Spine Structure The Government of Ghana has approved a 10% across-the-board salary increase for all public sector institutions under the Single Spine Salary Structure (SSSS).  This follows the successful conclusion of negotiations on the 2025 base pay, as confirmed in a recent communication from the Fair Wages and Salaries Commission. According to an official directive issued by the Controller and Accountant-General’s Department, the new salary structure, captured in Appendix A of the circular, takes effect from January 1, 2025.  The adjustment aligns with the government's commitment to ensuring fair and sustainable remuneration for public service workers. It’s important to note that despite the upward adjustment in base pay, the interim market premium for eligible personnel remains unchanged.  In accordance with the Government’s White Paper on the implementation of the market premium, this ben...
Read more